Some 180 passengers and six crew on board easyJet flight 4027 from Paris to Toulouse escaped with no more than a bad fright last Sunday. Gusty winds, linked to storm Marcel sweeping across western France, forced the Airbus A320 to abandon its scheduled landing at Toulouse-Blagnac airport.
After a first attempt at landing failed, the Captain made a second approach but suddently had to pick up speed to take off again after the plane’s landing gear abruptly hit the runway. The flight was finally diverted to Montpellier airport, over 200 kilometers to the east, where the pilots eventually touched down the aircraft without incident.
Once on the ground, however, the low-cost British company informed their badly shaken passengers there were no buses available to take them back to Toulouse. The passengers were left to their own devices and had to fork out money from their own pockets - hence the controversy. Clearly, it would have been a lot simpler to deal with their requests on arrival (at Montpellier airport). In a statement, the low-cost airline apologised for any inconvenience caused, specifying that "all passengers on this flight can file a request for compensation of travel costs to easyJet customer services."